Shipping Policy
Last Updated: June 2026
At ZonMoto, we are committed to delivering electric mobility products quickly, safely, and efficiently.
We work with trusted logistics partners and regional fulfillment centers across Europe and North America to ensure a reliable delivery experience for every customer.
1. Shipping Coverage
ZonMoto currently ships to customers throughout:
Europe
Including but not limited to:
- Germany
- France
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Poland
- Czech Republic
- Denmark
- Sweden
- Finland
North America
Including:
- United States
- Canada
Shipping availability may vary depending on the specific product and warehouse inventory.
2. Order Processing Time
Orders are typically processed within:
1–2 business days
During peak seasons, holidays, or promotional events, processing times may be slightly extended.
All products undergo order verification and fulfillment checks before shipment.
3. Estimated Delivery Time
Delivery times vary based on destination, warehouse location, and carrier performance.
European Union
Estimated delivery:
3–7 business days
United Kingdom
Estimated delivery:
3–8 business days
United States
Estimated delivery:
5–10 business days
Canada
Estimated delivery:
5–12 business days
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs inspections, or other unforeseen circumstances.
4. Shipping Costs
Electric Scooters & E-Bikes
Many products qualify for:
Free Shipping within eligible regions.
Shipping availability and any applicable fees will be displayed during checkout.
Spare Parts & Accessories
Shipping charges for accessories, replacement parts, and smaller items are automatically calculated based on:
- Destination
- Package size
- Shipping method
5. Taxes, Duties & Customs
European Union Orders
Products shipped from local European fulfillment centers generally do not incur additional import duties for EU customers.
VAT treatment may vary depending on the destination country and applicable regulations.
United States & Canada
Import regulations may vary depending on local customs policies.
Any duties, taxes, or import fees required by local authorities remain the responsibility of the customer unless otherwise stated during checkout.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking Number
- Carrier Information
- Tracking Link
Customers can monitor shipment progress directly through the carrier's website.
7. Delivery Address Changes
Please contact our customer service team immediately if you need to modify your shipping address.
Once an order has been dispatched, address changes may no longer be possible.
Additional carrier fees may apply for address corrections or rerouting requests.
8. Lost, Delayed, or Damaged Shipments
If your shipment is:
- Lost
- Significantly delayed
- Delivered damaged
Please contact our support team as soon as possible.
Our team will work with the carrier to investigate the issue and provide an appropriate resolution.
To assist with damaged delivery claims, customers may be asked to provide photographs of:
- Packaging
- Shipping labels
- Product condition
9. Lithium Battery Transportation
Electric scooters and e-bikes contain lithium-ion batteries and are subject to transportation regulations.
Certain destinations or shipping methods may require additional handling procedures and delivery time.
We comply with applicable transportation and safety requirements for all battery-powered products.
10. Contact Information
ZonMoto International Limited
Registered Office:
No. 99 King Fuk Street, San Po Kong, Kowloon,HK
Customer Support:
Website:
Business Hours:
Monday – Friday
09:00 – 17:00 (GMT+8)