Warranty Policy
Last Updated: June 2026
At ZonMoto, we are committed to providing reliable products and professional customer support.
Warranty terms may vary slightly between manufacturers and product categories. Product-specific warranty details, where applicable, will always take precedence and will be clearly displayed on the corresponding product page.
This Limited Warranty applies to eligible electric scooters, electric bicycles, and mobility products purchased directly from ZonMoto.com.
Warranty coverage is available only to the original purchaser and is non-transferable.
1. Warranty Coverage
Unless otherwise specified on the product page, eligible products purchased from ZonMoto include a:
12-Month Limited Warranty
covering manufacturing defects in materials and workmanship under normal use and maintenance.
The warranty period begins on the date of delivery.
Proof of purchase is required for all warranty claims.
2. Covered Components
The following original components may be covered under warranty if a manufacturing defect is confirmed:
Electrical Components
- Motor
- Controller
- Battery
- Charger
- Display
- Throttle
- Wiring harness
- Pedal assist sensor (where applicable)
Structural Components
- Main frame
- Folding mechanism
- Handlebar stem
- Structural mounting components
Coverage is subject to inspection and verification by ZonMoto or the product manufacturer.
3. Battery Warranty
Lithium-ion batteries are covered for manufacturing defects during the applicable warranty period.
Battery performance naturally declines over time and with use.
The following are not considered defects:
- Normal capacity reduction
- Reduced performance due to low temperatures
- Damage caused by improper charging
- Damage caused by water exposure
- Damage resulting from unauthorized modifications
Battery evaluation may require diagnostic testing, photos, videos, or additional information.
4. Items Not Covered
The following are considered normal wear items and are generally not covered under warranty:
- Tires
- Inner tubes
- Brake pads
- Brake discs
- Grips
- Chains
- Bearings
- Cables
- Lights
- Saddles
- Fenders
- Cosmetic components
Normal wear and tear resulting from regular use is not considered a manufacturing defect.
5. Warranty Exclusions
This warranty does not cover damage resulting from:
- Accidents or collisions
- Improper use
- Negligence
- Unauthorized modifications
- Racing or stunt riding
- Improper assembly
- Improper maintenance
- Water damage
- Fire, flooding, lightning, or natural disasters
- Use of non-approved accessories or replacement parts
Products with removed, altered, or damaged serial numbers may not be eligible for warranty service.
6. Shipping Costs for Warranty Claims
Depending on the nature of the claim, warranty support may include:
- Replacement parts
- Repair guidance
- Product repair
- Product replacement
In certain cases, customers may be responsible for shipping costs associated with warranty service unless otherwise required by local consumer protection laws.
Specific arrangements will be communicated during the warranty review process.
7. How to Submit a Warranty Claim
To request warranty service, please contact:
Please include:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Additional information may be requested to assist with diagnosis and claim evaluation.
8. Warranty Resolution
After reviewing your claim, ZonMoto may provide one or more of the following solutions:
- Technical troubleshooting assistance
- Replacement parts
- Product repair
- Product replacement
- Partial or full refund (where applicable)
The chosen resolution will depend on the nature of the issue, product condition, and warranty eligibility.
9. Product-Specific Manufacturer Warranties
Some products sold through ZonMoto may include additional warranty coverage provided directly by the original manufacturer.
Where manufacturer-specific warranties apply:
- Manufacturer terms may supplement this policy.
- The longer coverage period may apply where permitted.
- Product-specific warranty information will be listed on the product page.
10. Limitation of Liability
To the maximum extent permitted by applicable law, ZonMoto shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of income
- Loss of business
- Personal injury resulting from misuse of products
Customers are responsible for operating all electric mobility products safely and in accordance with local laws and regulations.